Then called Amazon and over 45 minutes the Amazon help desk rep Samantha really helped. Emailed Amazon help which suggested to uninstall app, which then deleted all my offline playlists. For now they are probably too busy shutting down useful resources like their customer forums. your playlists from the Amazon Music web page, which, by the way, you can access directly here.Īs to when Amazon will fix their buggy API is anybody’s guess. What’s more, you can edit, add-to, remove-from, etc. So, fear not, your music and playlists have not actually been lost. Next, we opened the Alexa app on our phone: Our next step was to log in to Amazon music via the web to see what we could see. “Something is rotten in Amazon API-land.”
“Aha!” thought we, after breathing a sigh of relief. Holding our breath, for fear Alexa would aurally bitch-slap us with “I can’t find your playlist Dance Mix”, Alexa instead uttered those 5 magic words: So, with fingers crossed, we ordered our Echo to play the Dance Mix playlist. The first thing we did after having the forums fail us was to wonder whether those playlists were really gone, or whether they were actually still resident on Amazon’s server. If this has happened to you, then you probably, like us, searched online and ended up in the Amazon customer forums, only to find that not only was there no useful information (just lots of other frustrated customers complaining about the same thing), but also that Amazon is closing their forums down!Īmazon Closing – err.”Retiring” Customer Forums – WTF Amazon?Īs we had just spent hours building a new playlist, we were as freaked out by the blank playlist as we imagine you may be if you are reading this because this has just happened to you. Your tips via CashApp, Venmo, or Paypal are appreciated! Receipts will come from ISIPP. The Internet Patrol is completely free, and reader-supported.
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